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HELP & SUPPORT

LIVE CHAT & EMAIL

AVAILABLE 24/7

Open the live chat widget on any page to connect to friendly, competent support agents. In the unlikely event we are offline or overloaded with chats, please email us.

IMPORTANT: If you need to send documents to verify your account, please send these to our specialist support staff for review.

FREQUENT QUERIES

Email [email protected] from the new email address you wish to register. Please attach a copy of your ID (Passport, National Identity Card or Driver's Licence), and include your full name as registered on the account, date of birth, current registered email address and the last deposit method you used.

Fast! We are constantly improving our payment options and offer instant withdrawals with selected methods if you are a verified player. We race to process your withdrawals within two working days for all other methods.

Check the Payment Methods page for the deposit options we offer. Alternatively, login and check the Cashier for available methods. Some countries/regions will see different methods.

We're a safe and licensed casino, so we must abide by various regulations. These include ensuring any player at our casino is of legal age, wagers responsibly, and plays with legal funds. As a result, in some cases, we may ask for additional documentation to prove your identity and address. We may also ask for proof of funds when certain thresholds are reached. Verification is very quick with our tool, and verified players typically enjoy faster withdrawals.

No, please don't do this! Any payment method used must be registered/owned by the same player who opened the account. Both names must always match.

Login and go to 'My Profile'. Under 'Sensible Play Settings', select 'Set safe limits on play'. If you lower these limits, any change is immediate. Increasing limits takes 24 hours to come into effect.