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RESPONSIBLE GAMING

The well-being of our players is a priority, and we are fully committed to promoting responsible gambling. We aim to ensure that gambling at our Casino remains an enjoyable and entertaining experience.

We acknowledge, however, that gambling can sometimes lead to challenges for specific individuals. It is vital that gambling remains a recreational activity and does not adversely affect your financial or social well-being.

To help you maintain control, we've created this policy with actionable guidelines. We encourage you to review and integrate these practices into your gambling habits.

PROTECTING MINORS

We uphold a strict policy to prevent underage gambling. We carry out thorough identification and verification checks to confirm the age of our players. If we suspect a player is underage, we reserve the right to request additional verification documents.

Only players aged 18 or above may access our services. Any accounts identified as belonging to minors will be immediately suspended, and all bets will be cancelled. Winnings will also be forfeited, and further legal action may apply.

If you believe a minor is using our site, contact Player Support via live chat or at [email protected]. We will take prompt and appropriate action.

Tips to Prevent Access by Minors:

  • Do not leave devices with access to gambling sites unattended.
  • Use password protection for devices and accounts.
  • Avoid sharing account login details with others.
  • Install parental control software like Net Nanny or Cyber Patrol to block gambling-related content.

SETTING LIMITS

We offer several tools to manage spending and time on our platform. You can set these limits directly through your account or by contacting Player Support.

Deposit Limits:

Set daily, weekly, or monthly caps on deposits. Further deposits will be restricted once the limit is reached until the limit resets. Adjust limits through My Profile > Sensible Play Settings or contact Player Support.

Session Limits:

Manage the time spent on the platform by setting session duration caps. These can also be adjusted through your account's My Profile > Sensible Play Settings section.

Limit Adjustments:

Decreasing a limit (e.g., lowering spending caps) takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period.

Cross-Platform Restrictions:

Limits apply across all devices where our platform is accessed. Note, however, that self-exclusion applies only to this platform. Please get in touch with Player Support if you wish to enable limits on any of our sister brands.

REALITY CHECK

Our Reality Check feature sends periodic pop-ups during gameplay to inform you of your time spent, wins, and losses. These reminders allow you to end your session or continue playing, ensuring transparency and mindful engagement.

SELF-EXCLUSION

We offer the ability to self-exclude from this Casino for both fixed and indefinite periods. During this time, you will not be able to gamble on our site or receive promotional materials.

To self-exclude, go to My Profile > Sensible Play Settings > Self-Exclude or contact Player Support for assistance.

Extending a self-exclusion is possible at any time, effective immediately upon request.

Decreasing a self-exclusion period requires a cooling-off period of 24 hours for definite exclusions and seven days for indefinite exclusions.

Consider extending any self-exclusions to all other accounts with operators or platforms where you gamble.

PERMANENT ACCOUNT CLOSURE

Closing your account permanently will mean you can no longer access it or use our services. This decision is irreversible and distinct from self-exclusion. Contact Player Support to initiate the closure. We encourage you to withdraw any remaining funds beforehand.

INDEPENDENT HELP AND SUPPORT

If you or someone you know struggles with gambling, consider taking the Gamblers Anonymous Questionnaire for guidance. Below are trusted organisations offering professional assistance:

Additional resources specific to your country may also provide valuable support.

IMPORTANT INFO

To ensure a healthy gambling experience, follow these recommendations:

  • Gamble for entertainment, not as a way to earn money or recover losses.
  • Set financial and time limits before starting.
  • Avoid gambling when under stress, recovering from addiction, or under the influence of substances.
  • Refrain from gambling if it interferes with your responsibilities or creates financial strain.

Never gamble if:

  • You are below the legal gaming age.
  • You are attempting to recover losses or repay debts.
  • You are feeling depressed, angry, or reckless
  • You are under the influence of alcohol or drugs
  • It is going to interfere with your responsibilities (work, family, etc.)

For any assistance related to responsible gambling, Player Support is available via live chat or at [email protected]. Help is always here, and there's no shame in seeking it.