Terms

TERMS AND CONDITIONS

V 1.2 - 2026-09-04

1. PLAYERS' TERMS AND CONDITIONS

1.1. WEBSITE TERMS AND CONDITIONS ('TERMS AND CONDITIONS')

In these Terms and Conditions, 'You' or 'Your' or 'User' or 'Player' means any person who uses the Service or Software provided on or via any of Elmst Limited Website/s. By using the Software, Services or Website, You signify Your agreement to these Terms and Conditions.

Unless otherwise stated, 'We' or 'Us' or 'Our' or the 'Company' refers to Elmst Limited, a company duly registered in Malta, having company registration number C98783 and registered address at The Bastions Office No. 2, Emvin Cremona Street, Floriana FRN1281, Malta.

This page defines the Terms and Conditions that apply to all funds and wagers accepted by Elmst Limited and all Services offered at and on any other Website operated by the Company.

Elmst Limited is duly licensed and regulated by the Malta Gaming Authority, gaming license number MGA/B2C/1055/2024, issued on the 18th of December 2024, to offer Type 1 and Type 2 Gaming Services through this Website.

By accepting these Terms and Conditions, you acknowledge the establishment of a contractual relationship between yourself and the Company. You confirm your understanding that the Company operates in the remote gaming sector and is bound by strict regulatory frameworks, and that the obligations of both parties are outlined in these Terms and Conditions. Furthermore, you expressly agree that you are opening an account to participate in gambling activities and agree that your use of our services is strictly for recreational and for entertainment purposes, and that all deposits made and wagers placed are voluntary, intentional, and made in good faith.

1.2 TERMS AND CONDITIONS LANGUAGE/S

Elmst Limited's Terms and Conditions, as published on the Website, are provided in English and in any other language/s that may be added from time to time. The English version of these Terms and Conditions forms the basis of these Terms and Conditions. Translations into other languages may be provided in good faith. The English version will prevail in the event of ambiguity between the English version and a translated version.

1.3. AMENDMENTS OR UPDATES TO TERMS AND CONDITIONS

These Terms and Conditions may sometimes be updated as required by Elmst Limited. Any such amendments will be notified to You in advance, and You must re-confirm your acceptance of the Terms and Conditions before such changes enter into effect. You will not be allowed to play unless the new Terms and Conditions are accepted but will still be able to withdraw any remaining funds in the account.

2. JURISDICTIONS

Online gambling may be illegal in the jurisdiction/country in which You are located. The Company does not intend to enable You to contravene applicable law. You are solely responsible for any gaming activity and ensuring that You are not violating any law or legislation prohibiting online gambling. Before accessing and using the Services on Our Website, in any jurisdiction, you should consult legal expertise in the jurisdiction You are located in.

We will not allow registrations from certain jurisdictions ('Excluded Territories'). These include, but are not limited to: Afghanistan, Albania, Anguilla, Barbados, Botswana, Cambodia, Democratic Republic of Congo, Fiji, Ghana, Guam, Iran, Iraq, Israel, Jamaica, Mauritius, Myanmar, Nicaragua, North Korea, Pakistan, Palau, Panama, Samoa, Seychelles, Sudan, Syria, The Bahamas, Trinidad and Tobago, Uganda, United States of America (including its territories), US Virgin Islands, Vanuatu, Yemen, Zimbabwe; or any other country where Your registration and/or participation would conflict with any applicable local laws or regulations related to online gambling.

3. YOUR ACCOUNT

3.1. MINIMUM AGE

All Users must be over the legal age of 18 years and, in any case, shall have attained the legal age as stipulated in their country of residence to register an account on this Website. The Company prohibits minors or those underage from participating in any of the games or using the Services provided on such Website. We reserve the right to ask for proof of age from any Player and suspend their account until satisfactory documentation is received. Each Player's responsibility is to check that the laws in their state/country concerning gambling allow them to use Our Services before registration. Please refer to section 2 (Jurisdictions).

3.2. ACCOUNT

You must register personally for an account and may only open and operate one single account. If You hold more than one account, We reserve the right to suspend Your accounts until all the account details and balances which belong to You are consolidated. Once completed, all other accounts will be terminated, leaving one active account.

3.3. PERSONAL INFORMATION

When registering, You must give valid identification, address, contact email or personal telephone number. All information supplied to Us must be accurate and complete in all respects. The Company reserves the right to confirm Your address by posting an address verification letter to You or contacting You via email. In case of letter correspondence, this will be discreet, and the envelope will not display any reference to Elmst Limited and/or its Website/s. When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by Us.

3.4. ACCURACY

You are asked to keep Your registration details up to date. If any facts are inaccurate or require updating, please let us know by contacting our Customer Support Team via Live Chat or emailing Us at [email protected].

3.5. ACTIVATION

All Users are sent an email or SMS to the registered email address or phone number provided for account activation. If either method is not verified, We reserve the right to suspend all activities on the account until we successfully verify the account details.

3.6. ACCEPTANCE

By registering an account, You are deemed to have accepted and understood all the Terms and Conditions displayed on Our Website. We recommend that all Players print and/or save all transaction records, rules of play, cancellation and pay-out policies. It is recommended that You peruse the section related to game rules and regulations.

3.7. DORMANT ACCOUNT

If no activity has been recorded on a Player’s account for thirty (30) months, the account in question will be regarded as 'Dormant Account' and Elmst Limited will deduct €5 (five euros) from the player's balance at the discretion of the Company. The account will not go into a negative balance as it will stop once it reaches a NIL balance. This is in line with the Gaming Authorisations and Compliance Directive (Directive 2 of 2018).

Players will be notified 30 days prior to this, explaining the charging of fees and how they can withdraw their funds.

Players may choose to close their account at any time by contacting [email protected]. For a Player to claim funds from a Dormant Account, closed, blocked, or excluded account, one must contact Elmst Limited on [email protected].

Elmst Limited is committed to supporting Responsible Gambling initiatives. Where a Player cannot be satisfactorily located, such pending funds are used to fund responsible gaming endeavours.

3.8. INTER-ACCOUNT TRANSFERS

Transfer of funds between individual accounts is strictly prohibited. The Company prohibits players from selling, transferring and/or acquiring accounts to/from other players.

3.9. ACCOUNT SUSPENSION

Elmst Limited reserves the right to refuse Your registration and close or terminate Your account at its sole discretion. However, any contractual obligations already made will be honoured.

3.10. ACCOUNT CLOSURE

If You wish to close Your account, please follow the instructions on the Website, or You can contact Our Customer Support Team via Live Chat or by emailing [email protected]. Please note that You will be required to identify yourself through the provision of personal identification documents.

3.11. RECOVERING OF FUNDS

If You wish to recover funds held in Your dormant or excluded account, please contact Our Customer Support Team via Live Chat or email [email protected].

3.12. ACCOUNT SECURITY

As a Player, You are responsible for keeping secure Your account login details, any linked email address or mobile phone, and the login details of any personal computer or device on which You access Your gambling accountYou are solely responsible for all activity on Your account where the correct login credentials have been provided. Any wagers placed or transactions made using Your credentials will be deemed valid and binding. The Company shall not be held liable for any unauthorized use or compromising of Your account, regardless of how the access was obtained. except where such unauthorized access, wager, or transaction directly results from the Company’s own negligence, willful misconduct, operational failure, or a security breach within the Company’s systems or technical infrastructure.

4. DEPOSITS AND WITHDRAWALS

4.1. DEPOSIT AND WITHDRAWAL METHODS

You may fund Your account via various payment methods available in the Cashier We may change these payment methods when necessary and cannot guarantee that all payment options will be available at all times. We also have the right to accept or refuse payment methods depending on whether they fulfil certain conditions.

Payment fees may from time to time be applied on transactions depending on the chosen payment method, bank, card issuer and country of the bank.

Please refer to the Payment Methods page here should You wish to check which payment and withdrawal methods are currently available for use, their transaction fees, and their processing times.

You can make deposits to your gaming account using a bank card, wire transfer from your bank account, e-wallet and voucher. Minimum deposit is decided by us and is shown in the Cashier at the time of deposit.

4.2. IDENTIFICATION CHECKS

The Company reserves the right to conduct checks on all players using third-party vendors based on the information provided at registration.

However, the Company also reserves the right to ask You for verification documents upon deposits made or before executing a withdrawal. This includes but is not limited to requesting copies of photographic identification documents, such as a Passport, Identity Card, or Driver's License, as well as requesting documents for confirming Your permanent residential address. At the very latest, the Company is obliged to request verification documents when You as a Player reaches EUR 2,000 in deposits, which value can be calculated either daily taking into account all deposits effected by a customer since the establishment of the business relationship or based on a rolling period of one hundred and eighty (180) days.

4.3. WITHDRAWALS

General Withdrawal Eligibility. Players may request a withdrawal of their withdrawable balance at any time, subject to standard security and identity verification checks. All payouts are processed strictly to the registered payment method belonging to the account holder. As a general rule to prevent platform misuse, promotional gaming abuse, and to satisfy AntiMoney Laundering (AML) obligations, deposited funds are subject to a standard 1x wagering requirement (turnover) prior to withdrawal. Where a standard player requests a withdrawal without completing this 1x turnover, the Company reserves the right to review the transaction, decline the withdrawal, or deduct a reasonable administrative fee reflecting direct payment processing costs.

Notwithstanding above, players in the following specific categories may withdraw their deposited funds without completing any wagering turnover requirement and without incurring any administrative charge or penalty: a) 24-Hour Deposit Cooling-Off Period: Any player who has made a cash deposit may request a full withdrawal of those deposited funds within twenty-four (24) hours of the deposit transaction, provided that the funds remain un-wagered and no promotional/bonus abuse or fraudulent activity is detected. b) Self-Excluded Players: Any player who initiates a self-exclusion (whether temporary or indefinite) or whose account is closed under self-exclusion protocols shall be entitled to withdraw all remaining deposited funds immediately without being subject to wagering turnover requirements or administrative fees. c) At-Risk / Responsible Gaming Interventions: Where a player’s account is restricted, closed, or flagged due to Responsible Gaming concerns, safer gambling indicators, or atrisk behavior (whether self-imposed via limit tools or initiated by the Company’s Responsible Gaming team), the player shall be permitted to withdraw their remaining real-money deposit balance without wagering requirements or fees.

Processing Timelines & Thresholds.

Processing Window: Standard withdrawals are processed within 72 hours of request, provided that required identity verification (KYC) documentation is complete. 
Withdrawal Limits: Minimum withdrawal is EUR 20. Maximum withdrawal limits are EUR 5,000 per rolling 24-hour period and EUR 20,000 per rolling 30-day period.

4.4. IRREGULAR PLAY

Before any withdrawals are processed, Your play may be reviewed for irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, or exploitation of a game or game fault, shall all be considered irregular gaming for bonus play-through requirement purposes. Should the Company deem that irregular game play has occurred, We reserve the right to withhold any withdrawals and/or confiscate all winnings.

Where the Company reasonably determines that a player has engaged in irregular play, the Company reserves the right to void relevant wagers, withhold associated promotional winnings, and/or restrict the player's account.

Any determination made under this clause shall be communicated to the player with reasonable explanation. If you disagree with our determination, you maintain full right to contest the decision in accordance with our Complaints and Dispute Resolution procedure (Clause 17), which includes escalation to an independent Alternative Dispute Resolution (ADR) provider and/or the competent courts.

4.5. UPDATING PAYMENT DETAILS

Updating or adding additional payment details may only be done by contacting Our support team via live chat or emailing [email protected].

5. REFUNDS

You may request a deposit to be refunded back to the original payment method, provided that the funds from the said deposit are still available on Your account balance. The Company reserves the right to charge a 5% (five per cent) fee of the transactional value, but no less than 10 (ten) EUR or currency equivalent for administrative and processing costs of the refund. Such fees will be deducted from Your account balance, and in case You do not have a balance on the account, the fees will be deducted from the amount to be refunded.

Deposits made into Your account are intended solely for the purpose of participating in our games and services. Save as explicitly set out in these Terms and Conditions or required by applicable law, Users do not possess an automatic or contractual right to a refund of a successful deposit once the deposited funds have been credited and made available for play. Standard refund requests are considered exceptional and are evaluated on a case-by-case basis at the Company’s reasonable discretion.

Notwithstanding the above, nothing in this clause shall restrict or exclude any right to a refund, account return, or reimbursement that arises due to:

a regulatory directive, administrative order, or statutory requirement (including under applicable Anti-Money Laundering or Responsible Gaming regulations); 
a verified system malfunction, game engine error, or technical failure that prevents proper gameplay; or
any other circumstance where a refund is mandated under applicable law or by a competent regulatory authority.

All approved refunds will be processed in accordance with our standard Anti-Money Laundering (AML) protocols and returned using the original payment method where technically feasible.

Please note that any refund requests may experience a slight delay due to technical processing time; however, this will not take longer than five days.

6. BONUSES & JACKPOTS

6.1. JACKPOTS AND BONUS TERMS

All promotions, jackpots, bonuses or special offers are subject to the promotion-specific terms and conditions. You shall expressly agree to the promotion-specific terms and conditions before being enrolled in the scheme. Any complimentary bonus credited to Your account must be used in adherence with such promotional terms and conditions.

All qualifying games operate with a jackpot mechanism for which players are automatically opted in upon registration. By participating in these games, you acknowledge and agree to the following:

a) Each bet placed results in a corresponding jackpot stake contribution. This contribution is deducted from your balance as an additional amount on top of your existing real money bet.

b) The default stake contribution amount is outlined in detail within the Jackpot Terms and Conditions.

c) Preferences & Opting Out: You maintain full control over your participation. Instructions on how to adjust your contribution levels or opt out of the jackpot mechanism entirely can be found in the specific Jackpot Terms and Conditions.

d) Once a jackpot bet has been successfully placed, it cannot be refunded or voided under any circumstances, except where required by law or technical error as determined by our internal systems.

For the purposes of these Terms and Conditions, the term 'Jackpot' shall collectively refer to all available jackpot pools, including but not limited to the Casino Jackpot and Sportsbook Jackpot

7. PERSONAL DATA

For information regarding the processing of Your personal data, please refer to Our Privacy Policy here.

7.1 The Company reserves the right to assign or otherwise lawfully transfer any right or obligations arising in terms of these T&Cs as specified hereunder. You will not have the right to assign or otherwise transfer any rights or obligations arising in terms of these T&Cs without the Operator’s prior written consent.

The Company reserves the right, where necessary for operational, administrative, or internal group business reasons, to share or transfer limited account details to another entity within its group of companies or affiliated entities, strictly in accordance with applicable data protection laws and regulations. Any such transfer shall be strictly restricted to basic account details and profile information, limited to Your name, surname, basic contact information, and account preferences (such as marketing preferences). For the avoidance of doubt, at no point will Your account be migrated, nor will your broader personal data or financial records including Your Transactional History, Balance History, saved Payment Methods, or gameplay records, be transferred, shared, or migrated to any other entity under this provision.

Where feasible and practicable, the Operator will inform you prior to any such migration of your account or data. In any case, however, the Operator will, within a reasonable period of time, notify you after the migration of your account, providing you with the respective details of the transferee in question. The Operator commits to ensuring that your personal data is securely transferred and safeguarded throughout the process. Following such migration, you will continue to access and use your account under the same terms and conditions.

8. INTELLECTUAL PROPERTY

8.1. TRADEMARKS, SERVICE MARKS, TRADE NAMES

Elmst Limited reserves all rights to the brand names relating to the Company, and any other trademarks, service marks and/or trade names (the 'Trade Marks') used by the Company. By using the Software, Services or Website/s, You hereby acknowledge that You obtain no rights for the Trade Marks or the content, and You may only use the same in complete accordance with these Terms and Conditions.

8.2. USER-GENERATED CONTENT

The Software, Services or Website may contain functionality whereby the User may post or publish text, images, videos or other copyright-protectable material ('User Generated Content'). By posting or publishing User Generated Content, You warrant that You have acquired any and all rights necessary for Your and the Company's use and reproduction of such User Generated Content.

In addition, You hereby grant to the Company a license to use User-Generated Content for the purposes contemplated by these Terms and Conditions, and You shall indemnify and keep Elmst Limited harmless from and against any third-party claims relating to the Company's use of User-Generated Content (or part thereof).

Elmst Limited reserves the right to remove any User Generated Content which (in Our view) risks infringing third-party rights, these Terms and Conditions, and/or applicable law.

9. USE OF AUTOMATED PLAYERS ('BOTS') AND ILLEGAL SOFTWARE

9.1. ILLEGAL SOFTWARE AND BOTS

The use and abuse of a bug, bots or any other form of artificial intelligence in any of the Software or Services provided by Elmst Limited are illegal and strictly prohibited.

9.2. NON-PERMITTED SOFTWARE

The use of software to influence or modify the outcome of any games offered by the Company or for player collusion for financial gain is strictly forbidden. Any funds acquired this way will be deducted from Your account balance.

9.3. LEGAL PROCEEDINGS

Elmst Limited shall take all necessary measures if any Player performs any illegal activities previously outlined in sections 9.1 and 9.2. This includes, but is not limited to, blocking of the Player's account and freezing of the Player's funds. The Company reserves the right to undertake legal proceedings against any individual who has breached the rules under this section and/or these Terms and Conditions.

10. INTERRUPTIONS, LIMITATIONS, DISCLAIMERS AND OTHERS

10.1. INTERRUPTIONS

Elmst Limited is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. The Company shall not be held responsible for any acts or omissions made by Your internet service provider or any third-party with whom You have contracted to gain access to the Website.

10.2. LIMITATION OF LIABILITY

Subject to Elmst Limited, willful misconduct or gross negligence, and the maximum extent permitted by law, the Company is only liable for direct damages caused due to Our negligence and not for any indirect damages arising out of and in any way connected with Your use of, or inability to use the Software, Services or Website. Notwithstanding anything to the contrary, nothing in these Terms and Conditions shall exclude or limit Elmst Limited's liability for fraud, death or personal injury.

10.3. DISCLAIMER OF WARRANTIES

Unless otherwise specified in these Terms and Conditions and to the maximum extent permitted by law, the Software, Services and Website are provided on an 'as is' and 'as available' basis. The Company makes no warranties or representations, whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the Software/Services or infringement of applicable laws and regulations.

Elmst Limited makes no warranty that the Software or Services will meet Your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected or that the Software or server that makes it available are free from viruses or bugs or represents that the full functionality, accuracy and reliability of the Software or Services as to results or accuracy of any information obtained by You.

In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other elements of the Services, We will not be liable to You due to any such errors. We reserve the right to void all bets on the draws in question.

10.4. MISCARRIED AND/OR ABORTED GAMES

In the event of miscarried and/or aborted games and the game is terminated, all wagers will be voided, and the amount of the wager will be refunded to Your account.

10.5. SYSTEMS MALFUNCTION

In the event of a verified system malfunction, game engine failure, or demonstrable hardware/software bug resulting in incorrectly calculated odds, payouts, or winnings, the Company reserves the right to void any wagers affected by such error and return the original stake to the Player's balance.

For the avoidance of doubt, in the event of a progressive or local Jackpot win, the Company’s liability to credit or pay the Jackpot prize to the Player is strictly contingent upon the relevant Game Provider's technical validation of the win and, where applicable, the transfer of the corresponding jackpot funds to the Company. Any Jackpot win formally verified as valid by the Game Provider and the relevant licensing authority shall be honored accordingly.

10.6. LIMITATION ON WAGERS

We reserve the right to refuse or limit any wager(s) at Our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by Us at Our discretion, any amount deducted from Your account concerning that stake or wager shall be refunded to Your account. Wagers shall only be valid if accepted by Our server and subject to Your agreement. Until acceptance, no communications from You shall be binding on Us, and all information displayed on this Website constitutes an invitation to play only. Whether on Our Website or Your equipment, Malfunction voids all pays and plays. Should We determine to waive a rule in the interest of fair play to You, it shall only be for that instant and shall not set a precedent for the future.

10.7. RIGHT TO VOID

The Company reserves the right to void any wagers and withhold associated winnings obtained directly as a result of the intentional abuse or exploitation of a known hardware, software, or Website error or malfunction. In addition, accessing the Website while actively masking, disguising, or anonymizing Your true location or IP address (including, but not limited to, the unauthorized use of a VPN, proxy, or similar service) to circumvent jurisdictional restrictions, regulatory controls, or promotional terms is strictly prohibited. The Company reserves the right to void any wagers and confiscate winnings derived from such prohibited activity.

The Company reserves the right to void wagers, withhold winnings, or suspend/terminate a Player’s account where there are objective and reasonable grounds to believe the Player has engaged in: 

a) Fraudulent activity, identity theft, or the use of stolen/unauthorized payment methods; 

b) Collusion, syndicate play, or coordinated betting strategies designed to guarantee profit; 

c) Systematic bonus abuse or unfair exploitation of technical/gameplay mechanics;

d) Activities breaching applicable Anti-Money Laundering (AML) or Counter-Terrorism Financing (CTF) laws; or 

e) Any other illegal conduct or behavior that severely compromises the integrity or security of the Service.

11. LINKS

Elmst Limited shall not be liable in contract, tort, negligence, or otherwise for any loss or damage whatsoever arising from or in any way connected with Your use of any link contained on the Websites. The Company is not responsible for the content contained on any Internet site linked to or from the Website/s or via the Services.

12. AVAILABILITY OF OFFERS

12.1. ELIGIBILITY

All Player offers are limited to one per person, family, household address, email address, telephone number, same payment account number and shared computer, for example, public workplaces. All Our offers are intended for recreational players, and the Company may, in its sole discretion, limit the eligibility of Players to participate in any promotion. At the Company's sole discretion, we reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players.

12.2. OFFER RECALL

We reserve the right to reclaim all bonuses awarded and any winnings accrued if Players are found to be tampering with or abusing any aspect of the Company's promotion/s. Where there is evidence of a series of bets placed by a Player or group of Players, which due to enhanced payments through promotional offers result in guaranteed Player profits irrespective of the outcome, the Company reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. We further reserve the right to ask any Player to provide sufficient documentation for Us to be satisfied, in Our absolute discretion, as to the Player's identity before Us crediting any bonus, free bet or offer to the Player's account.

The Company reserves the right to recall any payment made in error to You and does not belong to You, whether by a technical error, human error or otherwise. Please note that the incorrect amount will remain the property of Elmst Limited.

13. COLLECTION OF WINNINGS

Winnings are added to Your balance in the same currency of Your account, considering that no irregular play was detected. Please also refer to section 4.4. If there are any concerns or queries regarding the collection of winnings, please contact Our Customer Support Team via Live Chat or by emailing [email protected].

Please note that the maximum amount that can be won from a single bet, excluding Jackpots, is 250,000 EUR, or currency equivalent.

14. RESPONSIBLE GAMING

14.1. RESPONSIBLE GAMING POLICY

Gaming is supposed to be fun, but We understand that in some cases, Players can lose control. We promote responsible gaming by offering different controls/ self-protection mechanisms to be put in place by Players. These include:

Enabling blocking/suspension of Your account temporarily or permanently; and
Setting financial and time limits on Your account.

These control options are available to be set from Your account, or You may also click through the links provided on Our Responsible Gaming page. You may also contact Our Customer Support Team Representatives via Live Chat or email [email protected].

14.2. LIMITS

The Company provides financial and session time limits to help You stay in control of Your gaming. You can establish both deposit limits to control how much money You can deposit over a period of time and session limits to control how much time You can spend gaming. These limits can be set on a daily, weekly and monthly basis.

Limits You put in place can be decreased and will have an immediate effect from the request; whereas limits You would have put in place can only be increased after the lapse of 24 hours from the request.

14.3. SELF-EXCLUSION POLICY

Should You wish to self-exclude from Your account, You may do so directly from Your account settings by selecting the desired time period. When You choose to self-exclude, You will no longer be permitted to gamble on Our Website for the period of time chosen. You will only be able to login to withdraw any remaining funds in Your account. No marketing material will be sent to You during this time.

Should You wish to increase an existing self-exclusion, please contact Our Customer Support Team via Live Chat or email [email protected]. A notice to decrease a definite self-exclusion period is affected only after the lapse of 24 hours from the day on which We receive the notice. A notice to revoke an indefinite self-exclusion period is affected only after the lapse of 7 days from the day We receive the notice.

Please note that any self-exclusion requested on this Website is only applicable to this Website. Therefore, We recommend You consider extending Your self-exclusion to each operator with whom You hold an account.

14.4. REALITY CHECK

The reality check pop-up interrupts Your play and alerts You, at certain time intervals, on the amount of time which You have spent playing so far and Your total winnings and losses during such period of time. You will be required to confirm that You have read the message, and it will provide You with an option to either end Your game session or return to Your game.

15. SUPPORT

If You experience any difficulties, you may get in touch with Our Customer Support Team. Our representatives are available via Live Chat or emailing [email protected].

16. GOVERNING LAW

These Terms and Conditions are governed by and interpreted according to the laws of Malta.

17. COMPLAINTS AND DISPUTES

Elmst Limited will endeavour to resolve all disputes in a timely and responsible manner. The Company aims to communicate the complaint resolution to You within 10 working days from when You submitted the complaint to Us.

In exceptional circumstances, the complaint may have to be escalated and reviewed by someone at a more senior level. In this case, We will inform You of the reason for an extension before the first 10 working days elapse and that the response may be extended by no more than another 10 working days. Where You are unsatisfied with the outcome of our review of Your complaint You may refer your complaint to our appointed Alternative Dispute Resolution body. However, the Company encourages Players to first exhaust Our complaints procedure.

For more information on how We handle Your complaint, please contact Our Customer Support Team via Live Chat or email [email protected]. You may also request a copy of Our Complaints Procedure by contacting our Customer Support Team.

17.1. ALTERNATIVE DISPUTE RESOLUTION (ADR) BODY

If for some reason You are not satisfied with the resolution of Your complaint by Us, You can complain to our appointed ADR service, Blexr Limited, or the Malta Gaming Authority.

CasinoReviews.com, by filing an official complaint with them here;

Contact details for the MGA are as follows:

Address: Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000, Malta Telephone Number: +356 21316590/1/3/4 Email: [email protected]

The conclusions of the ADR Entity acting in arbitration / adjudication capacity, shall be binding upon both the company and you, precluding both of the parties from referring the same dispute to be resolved by litigation or other formal administrative procedures; should either party refuse to respect such conclusions, they may be enforced as an executive title under the laws of Malta.

Players have the option of lodging a dispute with the ADR entity free of charge. Whether the Player complained to either the ADR entity or the Malta Gaming Authority, this does not affect the Player's right to bring proceedings against the Company in any court of competent jurisdiction.

18. FINANCIAL AND LEGAL INSTITUTION

18.1. NO INTEREST

Elmst Limited is not a financial institution, and thus any deposits made into Your account are not due any interest payments on the deposit(s) made whatsoever.

18.2. NO LEGAL OR TAX ADVICE

Elmst Limited does not provide advice to Players regarding tax and/or legal matters. Players seeking tax or legal advice should consult appropriate professionals or authorities in their jurisdiction.

19. NO ARBITRAGE

Players are strictly prohibited from utilising Elmst Limited and its Systems to facilitate arbitrage through Currency Exchange transactions. Where the Company deems that a Player has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Player's balance without warning or notification.

20. AGAINST MONEY LAUNDERING AND TERRORIST FINANCING

Players are strictly prohibited from utilising Elmst Limited and its Systems to facilitate any type of illegal money transfer system. The Company will conduct 'know your customer' ('KYC') controls as required in accordance with applicable law.

Transactions are monitored to prevent money laundering. Any suspicious transactions will be reported to the competent regulatory bodies.

You must not use the Software, Services or Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering and terrorist financing) under the laws of any jurisdiction that applies to You. It is unlawful to deposit money from illicit means. The Company undertakes checks on Your transactions to prevent money laundering and terrorist financing activities.

Suppose the Company has a suspicion that You may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering or terrorist financing activities, or conduct activities otherwise in violation of these Terms and Conditions. In that case, We will comply with all Our obligations under applicable anti-money laundering and anti-terrorism financing laws. This includes but is not limited to terminating Your access to the Website immediately and/or blocking Your account.

If Your account is terminated or blocked for such reasons, the Company is under no obligation to refund You any funds that may be in Your account. In addition, Elmst Limited shall be entitled to inform relevant authorities of Your identity and any suspected unlawful, fraudulent or improper activity or transactions

21. OTHER

21.1. ACCEPTANCE

By accepting these Terms and Conditions, You are fully aware that there is a risk of losing money when gambling on the Website and that You are fully responsible for any such loss. In relation to Your losses, You shall have no claims whatsoever against Elmst Limited or their respective directors, officers or employees.

21.2. NON-ELIGIBLE PLAYERS

Employees of Elmst Limited, including its licensees, advertising and promotion agencies, media partners, game providers, other suppliers, and members of the immediate families of each, are not eligible to participate in any of the games available on the Website.

21.3. TERMINATION OF ACCOUNT

We reserve the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in the Your account at the time of such cancellation will be credited to Your original depositing payment method account and/or sent to You by bank transfer.

However, Elmst Limited reserves the right, in its unrestricted discretion, to void any winnings and confiscate any balance in Your account in any of the following circumstances:

If You have more than one active account on the Website;
If the name on Your gambling account does not match the name on the payment method account(s) used to make deposits on Your account;
If You participate in a promotion and cash-in before fulfilling the requirements of that particular promotion;
If You provide incorrect or misleading registration information;
If You are not of legal age;
If You reside in a jurisdiction where participation in the Services is prohibited by law;
If You have allowed or permitted (intentionally or unintentionally) someone else to play on Your gambling account;
If You have not played on the Website on an individual basis and for personal entertainment only. This means that You have played in a professional sense or in conjunction with other Player(s) as part of a club, group, etc.;
If You have 'charged back' any of the deposits made with Your payment account on Your gambling account;
If You are found colluding, cheating, money laundering, financing of terrorism or undertaking other fraudulent activity;
If it is determined by Us that You have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Services;
If Elmst Limited becomes aware that You are masking, disguising, anonymising or hiding Your I.P. address (through the use of a VPN) while accessing the Website;
If You use the Website or Your account in bad faith; and
If We become aware that You have played at any other online casino operator and taken the actions set forth above.

21.4. PUBLICITY

By accepting any prize and/or winnings from the Services, You consent for Your name to be used for advertising and promotional purposes without additional compensation, except where prohibited by law.

21.5. GENERAL COMMUNICATION AND OPT-OUT MARKETING COMMUNICATIONS

In registering a real account, You hereby consent to Us contacting You through any and all means of communication (whether in written or verbal form and including but not limited to email, telephone and SMS) regarding general matters relating to Your account.

We will communicate with you about marketing promotions under the marketing communication consents provided by You, if any, during the registration process or afterwards. To unsubscribe from marketing communications, whether all or through specific means, You may unsubscribe directly from the marketing communication sent to You, or by logging into Your account and adjusting Your consents accordingly, or by contacting Our Customer Support Team via Live Chat or by [email protected].

21.6. TAX

You are solely responsible for any applicable taxes on any prizes and/or winnings that You collect from our Website as per any laws of Your jurisdiction.

21.7. FORCE MAJEURE

Elmst Limited shall not be held liable or responsible for any failure to perform or delay in the performance of any of Our obligations under these Terms and Conditions caused by events outside Our reasonable control.

21.8. SEVERABILITY

If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Elmst Limited's original intent.

21.9. EXPLANATION OF TERMS AND CONDITIONS

We consider these Terms and Conditions to be fair. Should You need any advice regarding these or any other part of our Service, please contact Our Customer Support Team via Live Chat or email [email protected].

In the interests of both Our Players and the Company, please note that all correspondence and telephone calls may be recorded.

21.10. INDEMNIFICATION

You agree to fully indemnify and hold harmless the Company, its directors, and employees from and against all claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising out of:

a) Your material breach of these Terms and Conditions;

b) Your fraudulent, unlawful, or illegal conduct; or

c) Your violation of any applicable laws or third-party rights while using our services.

Notwithstanding the above, Your liability under this clause shall be limited to direct losses and shall not apply to any claims, liabilities, or losses to the extent that they are caused by or attributable to the Company’s own negligence, willful misconduct, operational failure, or breach of applicable laws or regulatory obligations.

21.11 ENTIRE AGREEMENT

The Terms and Conditions contained herein represent the complete, final and exclusive agreement between You and Elmst Limited. These supersede and merge all prior agreements, representations and understandings between You and Elmst Limited regarding playing on Our Website. Please refer to section 1.3 concerning amendments and updates to such Terms and Conditions.